Event Hightlights
Sony has issued a recall for a total of 1.6 million 40" Bravia-branded LCD HDTVs sold worldwide, including in Canada, since 2007. A particular component incorporated into the TV was damaged and as a result, may overheat and at times ignite inside the television. This could possibly result in a hole at a part of the cabinet ceiling and poses a fire hazard.
See HSW Product Details tab for specifics on the affected items.
Corrective Actions:Beginning immediately, Sony offers all customers of the affected models a free evaluation for the covered product. Customers who have a television covered by this notice should visit www.esupport.Sony.com/ca or call Sony toll-free at 1-877-899-7669, to schedule a service technician to perform an evaluation.When a request is made, a Sony authorized service representative will promptly visit and evaluate the television and repair it at no charge if an affected component is found.
In the meantime, it is important for those who have a covered television and notice any abnormality in their television unit and its performance (e.g.: unusual noise, unusual smell or smoking), to immediately turn the unit off, unplug the cord, cease using the television, and contact Sony. It has been confirmed that symptoms do not occur when the power is off.
Customers can confirm the model number of their television by looking at the label on the rear of the television. Additionally, the model number can be found on their warranty card.
See HSW Product Details tab for specifics on the affected items.
Corrective Actions:Beginning immediately, Sony offers all customers of the affected models a free evaluation for the covered product. Customers who have a television covered by this notice should visit www.esupport.Sony.com/ca or call Sony toll-free at 1-877-899-7669, to schedule a service technician to perform an evaluation.When a request is made, a Sony authorized service representative will promptly visit and evaluate the television and repair it at no charge if an affected component is found. In the meantime, it is important for those who have a covered television and notice any abnormality in their television unit and its performance (e.g.: unusual noise, unusual smell or smoking), to immediately turn the unit off, unplug the cord, cease using the television, and contact Sony. It has been confirmed that symptoms do not occur when the power is off.
Customers can confirm the model number of their television by looking at the label on the rear of the television. Additionally, the model number can be found on their warranty card.
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